Supercharge Your CRM with LINE | Maximize Customer Engagement & LTV

Unlock a new era of customer relationships with our powerful CRM solution built on LINE Official Account and LINE Mini App. We offer an all-in-one service—from customer data collection and analysis to personalized communication and loyalty program design. Turn your customers into lifelong fans and watch your LTV (Customer Lifetime Value) soar.

Are You Facing These Challenges?

Unsure how to follow up after the first purchase to encourage repeat business.

Customer touchpoints like stores, e-commerce, and SNS are scattered, making unified management impossible.

Your special offers and announcements get lost in a sea of notifications and are ignored by customers.

You are struggling to build strong customer relationships and increase Customer Lifetime Value (LTV).

Traditional, one-size-fits-all marketing isn't connecting with the younger generation anymore.

You sell mainly through e-marketplaces, which limits your access to valuable customer data.

You don't have a system to turn one-time buyers into loyal, enthusiastic fans.

You're unable to send personalized messages that match your customers' unique behaviors and preferences.

Build a New Kind of Customer Connection with LINE

Welcome to the future of CRM, powered by LINE—the communication platform used by over 50 million people in Thailand. We leverage this incredible reach to connect your business directly with your customers. By combining LINE Official Account with LINE Mini App, we create a seamless flow from data collection to personalized engagement. It's time to transform "invisible customers" into the loyal fans who will power your growth.

The power of LINE is in its high-engagement push notifications. A survey shows that about 66% of users read messages from LINE Official Accounts. From there, 48% respond to campaigns, and an impressive 25% go on to make a purchase. By becoming a part of your customer's daily life, your message gets through.

So, how do you tap into this power? Our solution provides a complete framework to turn these interactions into measurable results. We combine strategic design with powerful technology to create experiences that customers love. Here's a breakdown of the 6 core features that make our solution a game-changer for your business:

Unmatched Reach & Lasting Connections

Connect with a massive audience through Thailand's favorite communication app. Once a user becomes a "friend," your connection is secure and likely to be carried over even when they change phones, allowing for long-term communication as long as they don't block you.

Unified Customer Data on the LINE ID Platform

Use LINE Mini App and LINE Login to link customer behavior across all your channels—from physical stores to your e-commerce site—all tied to a single LINE ID. This consolidates scattered data, making your marketing smarter and more efficient.

Data-Driven, One-to-One Conversations

Stop sending generic blasts. We use the data you collect to segment your audience and send tailored messages based on their status and attributes. This personalized approach boosts engagement and keeps your block rate low.

Seamless Experiences with LINE Mini App

Launch your own services directly within the LINE app for free using LINE Mini App. Offer features like digital membership cards, point systems, mobile ordering, or appointment booking. It's a frictionless way for customers to engage, and the friend-add checkbox is on by default during the initial setup, making it easy to grow your audience.

Boost Engagement with Gamification

Make interacting with your brand fun! We design game-like missions and campaigns that encourage active participation. By creating an enjoyable and continuous experience, you build brand affinity and weave your product into your customers' daily routines.

End-to-End CRM Strategy & Design

We're with you every step of the way. From analyzing your current state to setting future goals and designing a clear roadmap for sustainable growth, we support your entire CRM strategy. We design omnichannel journeys that maximize acquisition, retention, and conversion.

Maximize the Potential of Your LINE Official Account

Go beyond simple messaging. Use your LINE Official Account for everything from announcing new products and sending personalized coupons to offering chat-based customer support and handling store reservations. The customizable Rich Menu at the bottom of the chat screen gives your customers instant access to the information they need, right when they need it.

Success Story

The Challenge
The brand was facing a shrinking market as consumption among the younger generation declined. Their reliance on e-marketplaces for sales also meant they had very limited access to direct customer data for marketing efforts.

The Solution
To encourage daily consumption, we helped them launch a mobile-first loyalty program. The core of the program was a fun, gamified campaign where customers could scan products to participate and earn rewards, turning a simple purchase into an engaging experience.

The Results
The campaign was a huge success, attracting over 50,000 new users and recording more than 960,000 bottle scans. It successfully created a direct connection with consumers and effectively boosted daily engagement with the product, achieving 146% of its campaign target.